Free directory enquiries – 195 service

If you can't read or hold the printed directory due to a physical or sensory disability, or a medical condition, you can register for the free 195 service to connect to lots of destinations with the help of an operator.

To register, you'll need to fill out an application form and have a medical professional countersign it. To get your application form, call for free, Monday to Friday, 9am to 4:30pm, on 0800 587 0195.

Once you're registered, it's free to contact the operator, then any calls made through it are charged at our standard voice rates.

If you connect to Directory Enquiries via the 195 service, you'll be charged as though you'd made the call direct.

Last updated: 24 March 2021