Contact us

Coronavirus update

Last updated: 24 March 2021

If you need to contact us, please be aware wait times may be longer than normal due to social distancing in our contact centres and we are prioritising calls from customers who have already been online.

If you need our help there are online guides that over 90% of our customers have found useful. You can find them on Help pages. We can help those in need, as well as everyone else, much faster if we only receive urgent calls.

Thank you for your patience and understanding.

[See the latest information on how Coronavirus (Covid-19) may be affecting our Sky services.

Thanks for using our online services – our Help pages are usually the quickest way to get the answers you need. However, if you have to contact us, our customer services team is available Monday to Friday between 8am and 6pm. You can get in touch:

  • By phone: 03337 597 590 (charges may apply to Sky Contact Centres if you’re not an existing Sky Connect, Sky Talk or Sky mobile customer so please check your provider’s tariff guide)
  • By email:
  • By post: Sky Connect, 29 Wellington Street, 4th Floor, Leeds, LS1 4DL