Call us on 03337 597 590. Let us know before 3.30pm the working day before your activation date.
Your Sky engineer visit
If you've signed up to any of our Pro or Max packages, we’ll send a Sky engineer to your premises. They’ll install your Connection Pro 4G Backup Router and can advise on any questions you may have about your Sky Broadband Hub and Sky Voice Hub. These are sent separately a few days before and you should set them up yourself once we've told you that your service is active.
If you're an Advantage customer, you can also request a visit from an engineer, call us on 03337 597 590. Charges may apply to Sky Contact Centres if you’re not an existing Sky Connect, Sky Talk or Sky mobile customer so please check your provider’s tariff guide.
Your Sky Hubs
We’ll send you a Sky Broadband Hub and Sky Voice Hub before your activation day. But you don’t need to set them up until we’ve texted to tell you we’ve switched on your broadband.
Your business phone number
Usually, you’ll be able to keep your existing business number(s) when you move to Sky Connect. Just let us know your existing number(s) and your phone provider when placing your order.
If we can’t transfer your business number(s) or you want new ones, you’ll get an email or letter with your new number(s). Or sign in to My Account to see them.
Good to know: Order Sky Connect before cancelling with your current provider – we won’t be able to transfer your number(s) if you cancel with them first.
Activating your Sky Connect service
In most cases we can switch on your business broadband without you needing to be in the office if you’ve plugged in your Sky Broadband Hub and Sky Voice Hub beforehand. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. If we can’t activate your broadband remotely, we’ll book an engineer to install your line.
Working in a commercial building? Phone lines in your building are linked to a telephone distribution point. Make sure your engineer can access it on the day. Ask your landlord or building manager if you're not sure where it is – it might be locked away or somewhere hard to reach.
Your Sky engineer will install your new Connection Pro 4G Backup Router to make sure it’s in the best possible position and properly connected to your Sky Broadband Hub.
Someone over the age of 18 (who can approve any work needed) will need to be at your business premises for the visit slot as well as a few hours after, in case your engineer arrives towards the end of the slot.
Not at the business premises yourself? Try to keep your mobile free in case we need to call you.
If your engineer can't attend for whatever reason, we’ll let you know as soon as we can. We'll send you a text or email when we hear from them, to ask you to book another visit. Unfortunately, we can’t book a new visit until we've sent you this message.
Not heard from us within 24 hours of your missed visit? Contact us on 03337 597 590.
FAQs
When will my engineer arrive?
The date and time of your engineer visit will be included in your welcome email and you’ll also receive an email reminder 48 hours before the date of your engineer visit.
Will the engineer contact me before arrival?
Yes, the engineer will contact you about an hour prior to arriving to the job.
How long will it take for my services to be up and running?
Your services can go active any time before midnight on the day of your activation and we'll be in touch to confirm your services are up and running.
I haven't received my welcome email?
You’ll receive your welcome email within 48 hours of placing your order, if you’ve not received this, please get in touch.
I haven't received my Connection Pro 4G Backup Router?
Your Self Install Kit (SIK) including your Sky Broadband Hub, Sky Voice Hub and all the hardware you need is sent out five days before your activation date. If you miss the delivery we’ll send you an email including the Royal Mail tracking number which will allow you to collect the SIK from your local collection point or you can book to have it re-delivered. If you’ve not received this, please get in touch.
Can you post the Connection Pro 4G Backup Router to a different address?
Your Self Install Kit will be delivered to your business address as we’re unable to deliver to an alternative address.
Why is the tracking number for my router not bringing back any results?
If you’re having trouble tracking your Self Install Kit, please get in touch.
I was late picking up my Connection Pro 4G Backup Router from the Post Office, can I have it re-sent?
Yes, we can arrange for your Self Install Kit to be re-delivered to you. Please get in touch.
Was this information helpful?
Sky Connect
Sky Fibre or Full Fibre areas only. Superfast Speeds up to 76/19 Mbps – varies by location. Standard Ultrafast speeds up to 150/28 Mbps – varies by location. New customers only. All prices exclude VAT at 20%. Advantage Pro/Ultrafast Pro £24.95 a month for length of contract: on 24/36-month min. terms only (excluding any fees or charges for delivery, engineer installation, Add-ons or Usage Fees) standard terms and prices after. Price lock guarantee: no increase to monthly subscription payments during the min. term (excludes offers ending, add-ons or usage fees).
30-day money back guarantee: To cancel without early termination charges, contact us within 30-days of activation. You’ll be refunded subscription payments paid (excludes delivery, install, add-on and usage fees).
Call charges: may apply if you call from a non-Sky line, please check your provider’s tariff guide.
Sky Business TV offer: 12-months free on any Sky Connect package on 36-month min. term offer: New Sky Connect customers only: excludes any fees/charges for add-ons or usage fees. Offer available to UK business that have a Sky Business TV Subscription - excludes Channel Islands, Isle of Man, Ireland & Northern Ireland. No cash alternative.
Claims: UK's only business-grade 4G backup service: based on a comparison against the UK’s leading SME broadband and voice service providers, Sky Connect is the only provider to offer a 4G backup service including adjustable external antennae for enhanced signal strength (vs. integrated antennae); the option to connect a single critical device directly into the router (vs. all devices connected via WiFi only); and the ability to choose which devices failover to the 4G network (vs. all devices failing over). Correct as of 29th November 2021. Call 03301 731 595 to verify.
Ultra-reliable service: thanks to our automatic 4G backup. 4G backup included with Pro and Plus packages only.
General - Broadband: All prices exclude VAT at 20%. Sky Fibre or Full Fibre areas only. Speeds: varies by location – check our speed checker or call us for speed estimate. Term: 12, 24 and 36-month terms available for Pro and Plus packs. Essential pack available on 12-month term only. Switching: we will manage your switch if from a provider on Openreach network. If Virgin or non-Openreach provider, you must manage and cancel your existing service once you have switched. Sky will not be liable if your existing provider fails to cancel your existing service. Installation: Self-installation of Sky Broadband Hub and Voice Hub required. 4G backup: coverage and engineer installation required for Pro & Plus, cost £79. Additional setup charges may apply if a standard installation is not possible. Unlimited UK calls: Pro and Plus packs include calls to 01, 02, 03, UK mobiles and Isle of Man numbers (excludes Channel Islands, indirect access, dial-up internet & 070 numbers) – subject to Sky’s Acceptable Use Policy. Calls are not included in the Essential pack. See our tariff guide, for details of our pay per use call charges. Premium rate numbers blocked by default. Block may be lifted via My Account. Premium rate numbers & international numbers charged separately - see our tariff guide. Restrictions: in the event of a power failure or broadband outage, calls to emergency services using VOIP technology via your broadband won’t be possible (even if you have 4G backup). Compatibility: You are responsible for ensuring that security alarms or other critical business services are compatible & will continue to work in an outage. Speed guarantee does not apply to 4G backup router. Voice Lines: Essential and Pro packs include 1 digital phone line. Plus packs include up to 2 digital phone lines. Additional lines cost £10 (plus VAT) per month for each new line. Plus, a one-off £10 (plus VAT) activation fee, per line. Security: includes a firewall on the router & restricts access to phishing and malware-infected sites. We can’t guarantee these will detect any viruses, so we strongly recommend that you protect your business from cybercrime by using up-to-date antivirus software.
Full Fibre/Ultrafast Broadband: Sky Full Fibre areas only. Full Fibre available to 9% of UK businesses. Speeds vary by location. Speeds up to: 76/19 Mbps with Essential full fibre 76/19 Mbps; 150/28 Mbps as standard with Ultrafast Pro & Plus; 300/47 & 500/60 with Speed Flex for Ultrafast Pro & Plus. 4G backup for Ultrafast Pro & Plus: coverage and engineer installation required, cost £79. Devices connected have a max. speed of 80 Mbps, even if you have Speed Flex. Openreach engineer installation: required for new Full Fibre customers, cost £99. Speed Flex: extra monthly charge: £10 for 300/47Mbps or £15 for 500/60 Mbps Add-On. Remove after 30-days + £10 admin fee. Ultra-reliable & Full Fibre is the UK’s most reliable broadband technology: based on the Ofcom UK Home Broadband Performance report (published May 2020). Up to 10x faster: a comparison of Sky Connect’s Ultrafast Pro & Plus with the Speed Flex 500 Mbps add-on (£15p/m (ex VAT)) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020).
Add-ons: International calls: includes 500 minutes of calls to international landlines and mobiles in 48-popular destinations, after which Sky’s standard international rates apply, see our tariff guide. Cost: +£12 per month. Calls which are not included shall be billed in arrears. Sky will pro-rate your international call allowance and fee to reflect the period you received the service. You may see an adjustment on your next monthly bill. Term: Add at any time. 30-days’ prior notice required to remove your service. If you remove then add calls pack more than once within 12-months, an admin charge may apply, see our tariff guide.
Static IP: cost +£3 a month. Address is owned by Sky Connect. Static IP service will not be available during a broadband outage, even if you have 4G backup. Term: add at any time. 30-days’ prior notice required to remove Static IP. Once removed, Static IP address cannot be reinstated. Should you remove then add a Static IP add-on more than once within a 12-month period, an admin charge may apply see our tariff guide.