Accessibility

It's important to us that everyone gets the best possible customer service and can enjoy our products irrespective of ability, disability or impairment. Here’s what we can offer to make sure everyone gets a chance to enjoy the best of Sky Communications.

As explained by Ofcom General Condition C5 (PDF 108KB), we provide specific services to our customers with accessibility needs, such as:

  • Electronic, large print or braille bills for our visually impaired customers.
  • Free directory information and directory enquiry facilities.
  • Access to a relay service if you need to make or take calls in text format.
  • Access to emergency services, operator assistance and a directory enquiries service using short code numbers.
  • A priority fault repair service for registered accessibility customers, who have a genuine need for an urgent repair.
  • The ability to work with an authorised, registered nominee or power of attorney, who can manage the customer’s account on their behalf.

Correspondence and bills

If you’re visually impaired, you can get your contracts, T&Cs, bills, emails and letters in braille, large print or other alternative formats. For more info, read our Alternative Format Correspondence guide.

UK Relay

Having a sensory or physical disability, or a medical condition, can make it difficult or even impossible to use a phone directory. If that's the case, you can register for UK Relay (formerly the Next Generation Text Service – NGTS) which uses a relay service so you can connect to lots of destinations with the help of an operator, free of charge. For more info, read our UK Relay guide.

Free directory enquiries – 195 service

Having a sensory or physical disability, or a medical condition, can make it difficult or even impossible to use a phone directory. If that's the case, you can register for the 195 service so you can connect to lots of destinations with the help of an operator, free of charge. For more info, read our 195 service guide.

Mobile accessibility

There are lots of mobiles and tablets which include features designed to help make them accessible to everybody. Take a look at our mobile accessibility guide.

Third party assistance

You can nominate a third-party to help sort out things like your bills if you have accessibility needs or need to stay in hospital long-term. Find out more in our third-party assistance guide.

Customer service

Our dedicated accessibility team is fully trained to help you with all our products and services. They’re available seven days a week, and we can tailor our support to help you get the most from our products and services. So whether you want to call, message or email, it's easy to get in touch.

Complaints

To raise any issues or to share your thoughts, see our guide to how to make a complaint.

Last updated: 24 March 2021