Complaining during COVID-19
We’ve very sorry, we currently have reduced staff due to following social distancing guidelines in our contact centres and may take longer to respond to your enquiry. As such, we need to prioritise our support for the following people:
- Those who have been contacted by the NHS stating that they are vulnerable
- Those who are high risk, including those who are over 70
We need your help so we can support these customers, their reliance on us is critical. If you don’t fall into one of these categories please email us on firstname.lastname@example.org.
Thank you for your patience and understanding.