Blocking disputes

Key Information

Complaining during COVID-19

We’ve very sorry, we currently have reduced staff due to following social distancing guidelines in our contact centres and may take longer to respond to your enquiry. As such, we need to prioritise our support for the following people:

  • Those who have been contacted by the NHS stating that they are vulnerable
  • Those who are high risk, including those who are over 70

We need your help so we can support these customers, their reliance on us is critical. If you don’t fall into one of these categories please email us on

Thank you for your patience and understanding.

To protect our customers from fraud and harassment, we sometimes block calls to and from numbers that we think might be fraudulent or nuisance cold callers. Sometimes these numbers can be blocked incorrectly or might have been reallocated to someone new. Has your business number (or one of your customer's) been incorrectly blocked?

Email us at with:

  • Your name and contact number
  • Your email address
  • Your Sky Connect account number
  • The number that has been incorrectly blocked
  • The reason you think the number should be unblocked

We’ll get back to you as soon as we can.

Last updated: 24 March 2021