Advantage Pro schedule

ADVANTAGE PRO SCHEDULE

This Package Schedule applies to Advantage Pro Customers only and includes extra terms and conditions which apply to your Advantage Pro Service. In this Schedule, all terms that are capitalised but not defined have the meanings given in the Standard Terms and Conditions.

Service Description

Sky Connect’s Advantage Pro Service includes:

  • Download speeds of up to 76 Mbps and Upload speeds up to 19 Mbps
  • Network level security to protect your business from phishing and malware infected sites
  • Unlimited calls to UK landlines and UK mobiles over a single voice line (subject to the Acceptable Use Policy)
  • Ability to make and receive international calls
  • Connection Pro (our 4G Backup service)

Connection Pro (4G Backup)

1.1. You acknowledge that if your broadband connection fails Sky cannot give any speed guarantee in respect of the mobile network connection through the 4G Backup Router because the speed you receive can vary according to a number of factors including:

  • (i) the signal strength that is available in your location;
  • (ii) the characteristics or structure of your Premises and the location of the 4G Backup Router;
  • (iii) the number of devices you connect to the 4G Backup Router (and the type of connection);
  • (iv) network capacity and usage (especially during peak times); and
  • (v) weather and or atmospheric conditions.

1.2. If you purchase the Advantage Pro Service online, through the Sky Connect Website, you acknowledge that it is your responsibility to use the 4G Backup signal checker provided to ensure that there is sufficient 4G signal strength available in your area prior to placing an order.

1.3. The 4G Backup Service will require an installation by a Sky Engineer subject to the terms confirmed in your Welcome Confirmation Email and as further described in clause 4 of the Standard Terms and Conditions. If the installation of 4G Backup does not occur until after the line activation date then provided that you have installed the Sky Broadband Hub and Voice Hub you will still be able to connect to the internet and use the voice service.

1.4. Our Sky Engineer will test the 4G Backup on installation or during a visit to your Premises following notification of a fault. If following such a test it is confirmed by our engineer that you are not able to receive any 4G signal at your Premises due to:

  • (i) the signal strength that is available in your location; or
  • (ii) the characteristics or structure of your Premises and the location of the 4G Backup Router;

you may cancel your Package without paying any Early Termination Charges or return the 4G Backup Router and receive a monthly credit.

1.5. If the Service fails over to the cellular network in the event of a fault, you acknowledge that the network is provided by a third party on Sky’s behalf and that from time to time there may be some differences between the sites that you are able to access on Sky’s Network and the cellular network. You are responsible for the sites you or Users choose to access and so if you do not believe that a website is safe and secure you should stop using it and notify Sky immediately so we can review whether access to that site should be restricted in future.

1.6. If the Service fails over to the cellular network in the event of a fault, you acknowledge that only devices that have been configured or directly plugged-in to the 4G Backup Router (“Critical Devices”) will automatically connect to the 4G Backup. You acknowledge that devices that are configured to or directly plugged-in to the Sky Broadband Hub will not automatically failover to the cellular network.

1.7. You undertake and agree:

  • (i) to only use the 4G Backup in the event of a complete broadband outage which causes the Service to failover to the 4G Backup Router;
  • (ii) to keep the 4G Backup Router on the Premises at all times;
  • (iii) to keep the 4G Backup Router connected to the Sky Broadband Hub at all times; and
  • (iv) to only use the 4G Backup Router for business purposes in connection with receipt of the Service.

Last updated: 24 March 2021