Once you've placed your order, we’ll handle the switch over so you won’t need to cancel with your current provider.
Switching to Sky Connect
Looking to switch to Sky Connect?
Already decided to switch to Sky Connect? Here’s everything you need to know about what’ll happen next.
Cancelling your current provider
We can sometimes do this for you, depending on your current provider:
Your Sky Hubs
We’ll send you a Sky Broadband Hub and Voice Hub before the activation day. But you don’t need to set it up until we’ve texted to tell you we’ve switched on your broadband.
Your business phone number(s)
Most of the time you can keep your existing business number(s) when moving to Sky Connect. Just let us know your existing number(s) and your phone provider when placing your order.
Good to know: Order Sky Connect before cancelling with your current provider – we won’t be able to transfer your number(s) if you cancel with them first.
If we can’t transfer your business number(s) or you want a new one, you’ll get an email or letter with your new number.
Activating Sky Connect
In most cases we can switch on your business broadband without you needing to be in the office if you've plugged in your Sky Broadband Hub and Voice Hub beforehand. On your activation date we’ll connect you anytime up to midnight and let you know. If we can’t activate your broadband remotely, or if you've signed up for Connection Pro 4G backup, we’ll book an engineer to visit.
Was this information helpful?
Free Installation Offer: free installation(s) for Advantage/Ultrafast Pro online purchases only (normally £79 (ex VAT) / £99 (ex VAT) for Openreach installation). 24 month minimum contracts only.
Super Sale: Sky Fibre areas only. Speeds up to 76/19Mbps – varies by location. New Sky Connect customers only. All prices exclude VAT at 20%. Essential £16.95 a month for 12-months, £29.95 a month after offer: on 24/36-month min. terms only (excluding any fees or charges for delivery, engineer installation, Add-ons or Usage Fees) standard terms and prices after. Save £156: based on comparison of Essential at offer price of £16.95 for 12 months vs. standard price of £29.95 for 12 months. Installation: Self-installation of Sky Broadband Hub and Voice Hub required. Unlimited UK calls: to 01, 02, 03, UK mobiles and Isle of Man numbers (excludes Channel Islands, indirect access, dial-up internet & 070 numbers) – subject to Sky’s Acceptable Use Policy.
30-day money back guarantee: To cancel without early termination charges, contact us within 30-days of activation. You’ll be refunded subscription payments paid (excludes delivery, install, add-on and usage fees).
Call charges: may apply if you call from a non-Sky line, please check your provider’s tariff guide.
Sky Business TV offer: 12-months free on any Sky Connect package on 36-month min. term offer: New Sky Connect customers only: excludes any fees/charges for add-ons or usage fees. Offer available to UK business that have a Sky Business TV Subscription - excludes Channel Islands, Isle of Man, Ireland & Northern Ireland. No cash alternative.
Claims: UK's only business-grade 4G backup service: based on a comparison against the UK’s leading SME broadband and voice service providers, Sky Connect is the only provider to offer a 4G backup service including adjustable external antennae for enhanced signal strength (vs. integrated antennae); the option to connect a single critical device directly into the router (vs. all devices connected via WiFi only); and the ability to choose which devices failover to the 4G network (vs. all devices failing over). Correct as of 29th November 2021. Call 03301 731 595 to verify.
Ultra-reliable service: thanks to our automatic 4G backup. 4G backup included with Pro and Plus packages only.
General - Broadband: All prices exclude VAT at 20%. Sky Fibre or Full Fibre areas only. Speeds: varies by location – check our speed checker or call us for speed estimate. Term: 12, 24 and 36-month terms available for Pro and Plus packs. Essential pack available on 12-month term only. Switching: we will manage your switch if from a provider on Openreach network. If Virgin or non-Openreach provider, you must manage and cancel your existing service once you have switched. Sky will not be liable if your existing provider fails to cancel your existing service. Installation: Self-installation of Sky Broadband Hub and Voice Hub required. 4G backup: coverage and engineer installation required for Pro & Plus, cost £79. Additional setup charges may apply if a standard installation is not possible. Unlimited UK calls: Pro and Plus packs include calls to 01, 02, 03, UK mobiles and Isle of Man numbers (excludes Channel Islands, indirect access, dial-up internet & 070 numbers) – subject to Sky’s Acceptable Use Policy. Calls are not included in the Essential pack. See our tariff guide, for details of our pay per use call charges. Premium rate numbers blocked by default. Block may be lifted via My Account. Premium rate numbers & international numbers charged separately - see our tariff guide. Restrictions: in the event of a power failure or broadband outage, calls to emergency services using VOIP technology via your broadband won’t be possible (even if you have 4G backup). Compatibility: You are responsible for ensuring that security alarms or other critical business services are compatible & will continue to work in an outage. Speed guarantee does not apply to 4G backup router. Voice Lines: Essential and Pro packs include 1 digital phone line. Plus packs include up to 2 digital phone lines. Additional lines cost £10 (plus VAT) per month for each new line. Plus, a one-off £10 (plus VAT) activation fee, per line. Security: includes a firewall on the router & restricts access to phishing and malware-infected sites. We can’t guarantee these will detect any viruses, so we strongly recommend that you protect your business from cybercrime by using up-to-date antivirus software.
Full Fibre/Ultrafast Broadband: Sky Full Fibre areas only. Full Fibre available to 9% of UK businesses. Speeds vary by location. Speeds up to: 76/19 Mbps with Essential full fibre 76/19 Mbps; 150/28 Mbps as standard with Ultrafast Pro & Plus; 300/47 & 500/60 with Speed Flex for Ultrafast Pro & Plus. 4G backup for Ultrafast Pro & Plus: coverage and engineer installation required, cost £79. Devices connected have a max. speed of 80 Mbps, even if you have Speed Flex. Openreach engineer installation: required for new Full Fibre customers, cost £99. Speed Flex: extra monthly charge: £10 for 300/47Mbps or £15 for 500/60 Mbps Add-On. Remove after 30-days + £10 admin fee. Ultra-reliable & Full Fibre is the UK’s most reliable broadband technology: based on the Ofcom UK Home Broadband Performance report (published May 2020). Up to 10x faster: a comparison of Sky Connect’s Ultrafast Pro & Plus with the Speed Flex 500 Mbps add-on (£15p/m (ex VAT)) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020).
Add-ons: International calls: includes 500 minutes of calls to international landlines and mobiles in 48-popular destinations, after which Sky’s standard international rates apply, see our tariff guide. Cost: +£12 per month. Calls which are not included shall be billed in arrears. Sky will pro-rate your international call allowance and fee to reflect the period you received the service. You may see an adjustment on your next monthly bill. Term: Add at any time. 30-days’ prior notice required to remove your service. If you remove then add calls pack more than once within 12-months, an admin charge may apply, see our tariff guide.
Static IP: cost +£3 a month. Address is owned by Sky Connect. Static IP service will not be available during a broadband outage, even if you have 4G backup. Term: add at any time. 30-days’ prior notice required to remove Static IP. Once removed, Static IP address cannot be reinstated. Should you remove then add a Static IP add-on more than once within a 12-month period, an admin charge may apply see our tariff guide.