We're sorry to hear you're thinking of leaving us. Take a look at your other options. to see if we can change your mind. Or if you’re having an issue with your service, call us on 0333 759 7590 or email us at firstname.lastname@example.org.
To cancel your Sky Connect service, you need to give us at least 30 days’ notice (14 days if you started your contract before 24 Mar 2021), unless you’re within your pre-active cancellation period , your 30-day money-back guarantee period or you’re outside your minimum term.
Please don’t cancel your Direct Debit or any other ongoing payment with us, as further payments might still be due.
What is the pre-active cancellation period?
You have the right to cancel your order for Sky Connect services and managed installation without giving any reason, up to 3pm on the working day before the activation of your service.
What is the 30-day money-back guarantee?
For the first 30 days from the activation of your service (if you started your contract after 8 Mar 2021), you have the right to cancel your Sky Connect services without giving any reason and without incurring early termination charges.
We'll also refund any subscription payments actually paid by you, excluding installation and delivery charges and usage charges. However, equipment non-return and damage charges may still apply.
Switching to a new broadband provider
Rather than cancelling your services with us completely to switch to your new provider, you can normally place your order with your new provider without contacting us.
If you’re switching to Virgin Media’s cable, BT Ultrafast Fibre or Fibre to the Premises from another provider though, or exercising a right to leave that we’ve told you about, you'll need to get in touch by calling us on 0333 759 7590 or email us at email@example.com.