We’re sorry to see you go
To cancel your Sky Connect service, you need to give us at least 30 days’ notice, unless you’re within your pre-active cancellation period. Call us on 03301 735 922* to talk through your options.
Please don’t cancel your Direct Debit or any other ongoing payment with us, as further payments might still be due.
If you’ve been experiencing an issue with your service, please let us know.
If we’ve not activated your service yet, you don’t need to give us 30 days’ notice
You have the right to cancel your order and installation, without giving any reason, up to 3:30pm the working day before we’re due to activate your service. This is called your pre-active cancellation period.
We’ll refund all payments you’ve made to us, excluding delivery and installation.
If we activated your service less than 30 days ago, you won’t pay any early termination fees
A 30-day money-back guarantee means that you have the right to cancel your services, without giving any reason and without incurring any early termination fees, if you cancel within the first 30 days (from the date we activated your service).
We’ll also refund any subscription payments that you paid, excluding the installation, delivery, and usage or add-on charges. However, if you don’t return the equipment, or the equipment is damaged, charges may apply.
It’s not too late to change your mind
We’re here to help so, if you’d like to talk about what options you have, please call us on 03301 735 922* or email us at email@example.com.
Switching to a new broadband provider
Rather than cancelling your services with us completely to switch to your new provider, you can normally place your order with your new provider without contacting us.
If you’re switching to Virgin Media’s cable, BT Ultrafast Fibre or Fibre to the Premises from another provider, or exercising a right to leave that we’ve told you about, you'll need to get in touch by calling us on 0333 759 7590* or email us at firstname.lastname@example.org.