Sky Voice call features

As a Sky Connect customer, you can benefit from some great Sky Voice call features as standard:

FeatureDescriptionPack availabilityConfiguration

Voicemail  

Callers can leave a message if you don't answer or if your line is engaged. New messages are stored for 30 days and 20 days once listened to.   

Essential , Pro , Plus 

Short code 

Block premium outbound calls 

Allows you to bar the types of numbers you can call such as mobile, international, special rate and premium rate services (eg 09 numbers) that could otherwise incur higher call cost 

Essential , Pro , Plus 

Short code and My Account 

Call Forwarding - Unreachable  

Forward calls to another number if your phone is unreachable  

Essential , Pro , Plus 

Short code and My Account 

Transfer calls to another number 

Transfer incoming answered calls to another person. 

Blind transfer – transfer to a dialled number

Consultative transfer – speak to the person on the dialled number before transferring the call to them 

Essential , Pro , Plus 

Short code 

Auto reject anonymous calls 

Automatically reject calls from caller ID-blocked numbers. Callers who block the display of their caller ID are told that you’re not accepting blocked calls and that they can unblock their information and dial you again 

Essential , Pro , Plus 

Short code and My Account 

View incoming call number 

Number display on depending on device 

Essential , Pro , Plus 

N/A

Hide your number 

Make anonymous calls by blocking your phone number. 

Essential , Pro , Plus  

Short code and My Account 

Show your number 

Display your number to customer you're calling 

Essential , Pro , Plus

Short code and My Account 

Call internal extension 

If you ordered multiple lines, we’ll set up extension dialling by default so you can call others in your organisation without dialling the full number. 

Essential , Pro , Plus

Short code  

Message waiting indication 

If you have a message waiting in your inbox you’ll hear a stuttered tone when you pick up your phone or you can opt to receive a text message alert. 

Essential , Pro , Plus 

N/A 

Call forwarding - Always

Divert calls to another number, always

Pro,  Plus

Short code and My Account

Call forwarding - Busy

Pass calls to another number when you’re on the phone, busy

Pro,  Plus

Short code and My Account

Call forwarding – No Answer

Pass calls to another number when you’re busy and away from your business, no answer

Pro,  Plus

Short code and My Account

Hunt Group

A hunt group directs an incoming call to a group of numbers, each of which can answer the call. Numbers need to be included in your voice service from Sky, so you can’t include mobile numbers, for example. There are four ways to do this:-

Simultaneous – The call rings all the numbers in the group at once. The first to answer gets the call.

Circular – The call goes to phone 1, then phone 2 etc. If the final phone isn’t answered it will ring phone 1 again and repeat the sequence.

Uniform – The call goes to the phone that’s been idle longest.

Regular – The call goes to phone 1, then phone 2 etc but unlike circular, the call will stop if the final phone isn’t answered

Plus

My Account

Sequential ring

Set incoming calls to be answered by specific people in & out of your business 

Plus

Short code and My Account

Simultaneous ring

Send incoming calls to multiple landlines or mobile numbers 

Plus

Short code and My Account

Do not disturb 

Do not disturb’ when you need to focus 

Plus

Short code and My Account

3 way call

Bring colleagues onto a call with 3 way calling

Plus

Short code

Extension pick up

Pickup calls to other extensions directly on your phone

Plus

Short code

Call waiting

‘Call wait’ new calls if the line is busy with customers

Plus

My Account

Want more features? The optional extras are available for a little extra. They'll simply be added to your Sky bill:

FeatureDetailCharge

International Calls 

Call up to 50 destinations. See our Sky Voice tariff guide for details. 

£12 per month. Call us on 03337 597 590 to add to your Sky package.

Call diversion/three-way calling - The diverted part or extra call is charged to the Sky Voice customer at the standard Sky Voice rate depending on the type of destination the call is made to, eg mobile. The person calling is charged for a standard UK landline call and will be charged as normal by their provider. For more information see our Sky Voice tariff guide.