Sky Connect Covid-19 Updates

Last updated: 24 March 2021

The latest information on how coronavirus (Covid-19) may be affecting our Sky services.

This page will be updated as information becomes available.


Please be aware

We’re doing our best to adapt to the current situation and wanted to update you as staying connected is now even more important.

If you do need to contact us, please be aware wait times may be longer than normal due to social distancing in our contact centres and we are prioritising calls from customers who have already been online.

If you need our help the best place to look is in our Help pages. We can help those in need, as well as everyone else, much faster if we only receive urgent calls.


Contacting us

For information, questions or concerns regarding how you can contact Sky during the coronavirus pandemic, see contact Sky during the Covid-19 pandemic.

Engineer visits

For information on how coronavirus may affect our service installations and support, see Sky or Openreach engineer visit.